EASTER WEEKEND OFFER - BUY ONE GET ONE HALF PRICE
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total

    To start the returning process for your order, please enter your email address or phone number and the order number below.

    If for any reason you are unhappy with your item, you are more than welcome to return the item to us for a full refund. However, there are a few rules we ask you to adhere to.

    What items are returnable?

    You can return your items within 30 days of receipt of your shipment. If 30 days have gone by since your purchase then, unfortunately, we can't offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    How do I return?

    • Enter your order number and email address in the fields above and click Start
    • Follow the instructions and select the items you want to return
    • You will get a confirmation email with the shipping guidelines once the return request is approved

    Damages

    In the unlikely event that your item arrives damaged, we would kindly ask that you email us alongside an image of the damaged item within 7 days of receiving the item. Once we receive the image we will look into the matter further and be in touch within 24 hours.

    Exchanges

    We only replace items if they are defective or damaged.  Please note that we do not pay for an item to be posted back to us if the reason is personal preference.

    Are there any charges for return?

    • There are no charges for return
    • Original shipping charges are non-refundable
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item is defective or damaged. If you are shipping an item over £20, we would recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are unable to process a refund or exchange if we have not received the item back.

    How soon will I get my refund?

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment.

    How soon will I get my refund?

    In the unlikely event that you haven’t received your refund yet, we ask you to kindly check your bank account again. We would then recommend contacting your credit card company; it may take some time before your refund is officially posted. Next, we recommend contacting your bank; we often find there is some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@mobros.co.uk.